Frequently Asked Questions
Explore our comprehensive FAQ section to find answers to common questions about our products, services, and more. If you can't find what you're looking for, feel free to contact us for assistance.
Support
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What kind of support can I expect?
We offer comprehensive support for issues related to our items. This includes assistance with setup, bug fixes, and general inquiries. Please consult our support forum for detailed guidance. Support terms and conditions can be found in Envato’s support policy here.
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Can I receive support for third-party plugins or themes?
Our support services are focused solely on our items. While we aim to assist you to the best of our ability, support for third-party items is not covered. For third-party products, please consult the respective developers or support channels. Envato’s support policy provides further guidance here.
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I have an expired support subscription on Envato. Can I still get support?
To receive support, you must have an active support subscription on Envato. If your subscription has expired, you will need to renew it through Envato before seeking assistance on our support forum. Envato’s support policy can be reviewed here.
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How can I get support?
Support for items is exclusively provided through our support forum at jkdevstudio.ticksy.com. If you encounter any issues or have questions, please reach out to us there.
License
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Is it possible to transfer or resell a license?
No, our licenses are non-transferable and non-resellable. They are tied to the original purchaser and cannot be shared or sold to others. Envato’s licensing rules can be referenced here.
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How do the licensing terms work?
Our licensing terms adhere to the ‘one project, one license’ policy. Each website or project you create with our items requires its own separate license. You cannot use a single license for multiple websites. These terms are enforced directly through Envato, and you can find detailed information in Envato’s licensing rules here.
Billing
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Where can I purchase your products?
All our products are exclusively available for purchase through the Envato Market. Envato Market is a reputable online marketplace where you can securely browse, select, and acquire our premium themes and plugins. You’ll find a wide range of options to suit your specific needs and requirements.
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Is there a refund policy in place?
Absolutely, our refund policy operates in accordance with Envato’s refund rules, which can be found here. We are committed to providing refunds for purchases with valid and substantiated reasons. Please note that refunds are not applicable to cases such as accidental purchases or finding alternatives to our themes/plugins, as our products are designed to offer top-notch quality and functionality.
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What payment methods are accepted?
We exclusively offer our items through the Envato marketplace (Themeforest/Codecanyon), where payment processing, licensing, and purchasing procedures are seamlessly managed by Envato. You can choose from a variety of secure payment methods to complete your purchase, ensuring a convenient and trusted experience.
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Can I request an invoice with specific details for my purchase?
Certainly! Envato provides detailed invoices for your purchases. During the checkout process, you can enter your billing details, including company information, to generate a customized invoice.
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What should I do if I encounter a billing-related issue?
If you encounter any billing-related issues or have questions, please reach out to Envato’s dedicated support team. They are available to assist you and ensure a smooth billing experience.